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Frequently Asked Questions

We've compiled a list of answers to common questions.

Our platform allows homeowners to easily request services and receive real-time estimates from contractors who are available in their area. Homeowners can schedule services at a time that is convenient for them, and our contractors are ready to respond to their needs.

No, we are completely transparent about our pricing. Homeowners receive upfront pricing for all services, and we do not charge any additional fees or hidden costs.

No, there are no fees associated with becoming a HandyApp contractor. We do take a commission on completed jobs, but contractors are not required to pay anything upfront.

We are currently operating in several major cities in the United Kingdom, with plans to expand to new markets in the near future.

We are always looking to partner with businesses and organizations that share our vision. Please reach out to our partnership team to learn more about how we can work together.

es, we offer enterprise plans that are specifically designed for larger organizations. Please contact our sales team for more information on how we can support your business needs.

We offer a range of home repair and maintenance services on our platform, including plumbing, electrical work, carpentry, painting, and more.

We handle all payments through our platform, so you’ll receive payment directly to your account after completing a job.

Yes, as long as you meet our requirements for insurance coverage and quality of work, you can work on our platform even if you’re working with other contracting companies.

Yes, all contractors on our platform are required to have valid insurance coverage.

Yes, as a contractor on our platform, you have the ability to choose which jobs you’d like to take based on your availability and expertise.

We provide a messaging feature within our app that allows you to communicate directly with clients.

We have a customer rating system that allows homeowners to rate their experience with each contractor. We also provide ongoing training and support to our contractors to ensure that they are delivering the best possible service. If a homeowner is not satisfied with the quality of the work, we will work with the contractor to make things right.

We have a dispute resolution process in place to handle any issues that may arise between contractors and clients.

If a client cancels a job, you’ll be notified through the app and will be given the opportunity to reschedule or mark the job as complete.

If a job requires additional work or expenses, you can submit a change order through the app to request payment for the extra work or materials.

We have a comprehensive vetting process that includes background checks, reference checks, and an evaluation of their work experience and skills. We only accept contractors who meet our high standards and have a proven track record of delivering high-quality work.

Can’t find what you need? Our award-winning customer care team is here.